Terms and Conditions
Terms and Conditions
theinventer.co.za (the “website”) is an internet-based alcohol retailer that is owned and managed by Spirits Master Journey (Pty.) Ltd. T/A The Inventer.
Legal age and capacity
The age at which alcohol may be sold and delivered to persons is legislated in each country. In the Republic of South Africa, alcohol may be sold and delivered only to persons who are at least 18 years of age. By ordering from the website, you affirm that you are at least of the applicable legal age and that the person to whom your order will be delivered is also of applicable legal age. When the orders are delivered, the person receiving delivery may be required to show identification proving that they are of applicable legal age. Intellectual Property Rights
All the content on the website, including text, graphics, logos, icons, designs, colours, layout and trademarks, are the intellectual property of The Inventer and its associates or licensed to The Inventer and, as such, protected by South African and International Intellectual Property Law.
We shall take reasonable steps to protect your personal information. For the purposes of this policy “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000. We may electronically collect, store and use personal information with your consent (if you don’t consent to this, please do not access or register on the website). This personal information includes, but is not limited to, the following:
- name and surname;
- age and/ or birthday;
- verification that you are of legal age;
- address and contact details, including your
- email address;
- phone number/s;
- country of residence;
- area or postal code;
- personal preferences if provided;
- browsing history;
- purchase history;
- non-personal browsing habits and click patterns;
- IP address.
We collect, store and use the personal information described to (but not limited to the following):
- enable you to create a personal profile on this website;
- enable you to make use of this website in the manner described on this website, from time to time;
- enable us to make relevant recommendations on a personalised basis;
- communicate information to you regularly, for example, through newsletters;
- compile and maintain the website and client database;
- register and/or authenticate users of and/or visitors to the website;
- identify and take reasonable measures to prevent fraudulent uses of or access to the website;
- compile non-personal statistical information about browsing habits, click patterns and access to the website;
- attract suppliers by showing anonymised information about the database, for example, demographics;
- track client database size and growth; and
The personal information is collected either electronically (for example, through cookies) or is provided voluntarily by users of and/or visitors to the website. You may determine cookie use independently through your web browser settings. You may request details of your personal information, which we collect, store and use. In the event that your personal information is inaccurately or incompletely reflected in our database, you agree that it is your responsibility to notify us of this fact and to supply us with accurate or complete information to enable us to address your concerns. Personal information collected from you may be deleted from the website and member databases when your account on the website is terminated for any reason. We may compile, use and share any of the information that is anonymised and/or does not relate to a specific individual. We will never share, disclose or sell the personal information unless we are required to do so by law.
We may use “cookies” and other tracking technologies to collect information about website activity. “Cookies” are small text files called on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device.
Your use of the website is entirely at your own risk. The website is provided “as is”. Although we take steps to verify the information presented on or through the website, we do not represent or endorse the accuracy or reliability of any advice, opinion, statement, recommendation or other information contained in, displayed on, linked to or distributed through the website or the content other users may publish to the website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions on the website without notice to you.To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied.
Whilst we take reasonable precautions in our operation of the website, you agree that The Inventor’s associates nor we shall be liable in respect of any loss, damage or damages however arising and whatever the cause, in particular, pursuant to and in furtherance of this agreement, your access to the website or from your inability to access the website. We will use reasonable endeavours to make the website available to you and keep the website available to you at all times. However, you agree that we shall not be liable in respect of any loss or damage caused by or arising from the unavailability of any interruption in your access to the website (either in part or as a whole) for any reason whatsoever.
- Prices are valid while stocks last.
- Alcohol is not for sale to persons under the age of 18.
- Delivered nationwide. Customers outside of South Africa can be delivered upon special request.
- We reserve the right to limit quantities. No traders. VAT included.
Returns and Refunds
We guarantee the quality of the products we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact firstname.lastname@example.org.
You may return unopened products within 14 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.
Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by electronic funds transfer.
Shipping and delivery estimates are based on the availability of the products you ordered and receipt of your payment. Orders are confirmed by email.
By law we may only deliver packages containing wine to an adult (at least 18 years of age). Shipments will not be delivered if the recipient is not 18 years of age, or does not have an acceptable form of identification such as an identity document, driver’s licence, passport or birth certificate.
If no one is available at your delivery address when we attempt to deliver your products, our courier will retain the products and we will notify you. If the courier returns the products to us, you must pay for any further delivery. The Inventer is not liable for any loss occasioned by any delay in the delivery of any order.
By law we may only deliver products to physical addresses and may not deliver products to Post Office boxes.
The offering on this website is available to South African clients only. Please contact us on email@example.com should you wish to ship internationally.
This website contains content provided by third parties and hyperlinks to other sites. The Inventer does not screen or filter such content or the other sites or information available from those other sites and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage you to report any infringement, illegal or criminal content found on any of the sites available through links from the website to investigate whether such links should be removed.
If you are of the view that your rights have been infringed through the unlawful use of the website in any way whatsoever, you may address a complaint to us which satisfies the following requirements and/or contains the following information:
- the full names and addresses of the complainant;
- the written or electronic signature of the complainant;
- identification of the right that has allegedly been infringed;
- identification of the material or activity that is claimed to be the subject of unlawful activity;
- the remedial action required to be taken by the service provider in respect of the complaint;
- telephonic and electronic contact details, if any, of the complainant;
- a statement that the complainant is acting in good faith;
- a statement by the complainant that the information provided is to his or her knowledge true and correct.
Please address your notifications to:
General Manager – firstname.lastname@example.org
We will investigate the complaint on receipt of a complete and properly formulated complaint notice and will take appropriate action where necessary. Such action may include, but is not limited to, removing the offending content from the website and/or suspension or termination of the offending registrant or third party.
Dealings With Third Parties
This clause shall constitute your irrevocable consent to the arbitration proceedings, and you shall not be entitled to withdraw your consent or to claim that you are not bound by this clause. We may, at our discretion, waive this clause and permit our dispute to be resolved using an alternate dispute resolution process.
Any award that may be made by the arbitrator:
- shall be final and binding;
- will be carried into effect; and
- may be made an order of any court to whose jurisdiction the parties to the dispute are subject.
Notwithstanding the foregoing, nothing in this clause shall be construed as precluding either party from applying to the court for a temporary interdict or other relief of an urgent nature, pending the decision of the award of the arbitrator in terms of this clause. This clause is severable from the rest of this agreement and shall therefore remain of full force and effect even if this agreement is terminated or cancelled for any reason. We may monitor your communications.
Subject to the provisions of the RIC Act, you agree to permit us to intercept, block, filter, read, delete, disclose and use all communications you send or post to the website and/or to our staff and/or employees. You agree and acknowledge that the consent you provide above satisfies the “writing” requirement specified in the ECT Act and in the RIC Act.
The website is created, maintained and controlled in the Republic of South Africa, and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use the website. Change to User Agreement
The Inventer reserves the right to make changes to the website and this user agreement at any time without notice.
Disclosures required by the ECT Act
In as far as transactions on the website are classified as “electronic transactions” in terms of the ECT Act, we disclose the following information in terms of Chapter VII of the ECT Act:
Our full name and legal status: The Spirits Master Journey (Pty.) Ltd.
Registration number: 2021/389858/07
Postal address: PO Box 12883, Die Boord, Stellenbosch, 7613